We are a full-service website design,
development and digital marketing agency
based in Christchurch, New Zealand.
We are a full-service website design, development and digital marketing agency based in Christchurch, New Zealand.
In the ever-changing world of digital marketing, it’s important to stay ahead of the competition and know what’s going on in the space. The one technology that has played a significant role, is at the forefront of change, and currently being written about all over the media is Artificial Intelligence (AI).
Over the years, AI has evolved from being a simple tool for automation to one that can give a strategic advantage for businesses in the digital marketing landscape. At Happy Monday we’ve always assessed and trialed the latest in AI technologies and we have seen a definite explosion of tools and their capabilities over the last 18 months.
In this blog, we’ll explore the changing role of AI in digital marketing and how it has changed the way a business can reach, understand and engage with their existing and potential customers.
1. The Emergence of AI in Digital Marketing
The journey of AI in digital marketing began with its initial application in basic automation tasks. Early adopters used AI-powered chatbots for customer service (many of these were VERY frustrating to use), recommendation systems to enhance user experience, and automated email marketing campaigns.
These different applications brought efficiency and personalisation, but they were limited in their scope and lacked the sophistication needed to deliver significant competitive advantage.
Meanwhile in the background, Google was continuing to hone the machine learning built into their Adwords platform, offering higher and higher degrees of automation to improve conversions from customer campaigns, without every tweak or adjustment having to be made manually.
2. AI-driven Data Analytics
As data continued to explode, marketers all over the world realised the need for advanced analytics to extract valuable insights from vast amounts of information. AI became the answer to this challenge, as it could process data at unprecedented speeds and uncover patterns and trends that us mere humans could not pick up.
AI-driven data analytics empowered marketers to understand customer behaviours, preferences, and pain points more comprehensively, enabling them to optimise their marketing strategies accordingly.
The introduction of GA4 by Google and sunsetting of Universal Analytics in July 2023 is one to watch. The claim is that the AI behind the system will offer many more insights for users. It’s early days yet so we continue to ‘watch this space’ on this one.
3. Personalisation and Customer Experience
One of the most transformative impacts of AI in digital marketing has been in the area of personalisation and the end user experience. AI-powered recommendation engines, fuelled by machine learning algorithms, analyse customer data and can spit out tailored product suggestions, content suggestions and advertisements.
This level of personalisation has dramatically increased customer engagement and conversion rates as communication has become more relevant for them. On top of this, AI-driven chatbots have become more advanced, providing real-time, personalised support to users, which in turn enhances customer satisfaction and loyalty.
4. Predictive Marketing
Not to be confused with that painful predictive texting that keeps making mistakes in our text messages, the ability of AI to predict customer behaviour has been a game-changer for marketers.
By analysing historical data and identifying patterns, AI can forecast customer preferences, purchasing behaviours, and even potential retention rates of particular customer groups.
Armed with this knowledge, businesses can proactively develop marketing campaigns and strategies that resonate with their audience, leading to improved Return on Investment and reduced marketing waste.
5. Enhanced Advertising and Targeting
AI has changed the advertising landscape by enabling super-targeted ad placements (like Facebook Ads). Machine learning algorithms analyse data, such as browsing history, interests, and demographics, and then deliver advertisements that are highly relevant to the individual. This level of precision not only increases the likelihood of conversion but also maximises ad spend efficiency by displaying ads to users who are more likely to be interested in the product or service being offered. Remember the days when Facebook first started having ads on the platform and we didn’t like it? Now we get served ads for products and services that are most likely relevant to us …. or what we’ve been talking about when our phone is around 🙂
6. Content Creation and Curation
AI has taken content creation to a whole new level. Natural Language Generation (NLG) algorithms can produce high-quality articles, product descriptions, and social media posts, reducing the burden on human writers and saving time and costs. Additionally, AI-powered content curation tools can sift through vast amounts of content to find the most relevant pieces for specific target audiences, making content marketing more effective and efficient. A warning though – while AI generated content can help bring ideas together and reduce time spent on content, it’s just a starting point and you still need to bring your own brand voice to the end product. And of course, always fact check what your AI content writer of choice produces.
7. Sentiment Analysis, Reputation Management and Social Listening
With the rise of social media and online review platforms, managing a brand’s reputation has become increasingly challenging. AI-driven sentiment analysis tools can monitor and analyse customer sentiments, mentions, and reviews in real-time. This capability allows businesses to respond quickly to negative feedback, address customer grievances, and leverage positive sentiments to strengthen their brand image.
There are plenty of social listening tools to choose from, including Sprout Social, Falcon.io, Hootsuite, Social Mention, Agorapulse and many more. At the most basic level, Google Alerts and Google Trends are still free tools worth using.
8. AI for SEO and SEM
Search Engine Optimisation (SEO) and Search Engine Marketing (SEM) are crucial for any digital marketing strategy.
AI-powered SEO tools can analyse website performance, identify areas for improvement, and recommend optimised content strategies. On the other hand, AI-driven SEM tools can automate bid management, keyword selection, and ad copy optimisation, leading to better ad performance and lower costs per click.
The role of AI in digital marketing has evolved from being a fairly simple set of automation tools to a strategic advantage that businesses can leverage to stay ahead in the fiercely competitive online landscape.
From personalised customer experiences to predictive marketing and advanced analytics, AI has transformed the way businesses engage with their audience and drive results. As technology continues to advance, AI is likely to play an even more critical role in the future, further shaping the digital marketing landscape and helping businesses thrive in the digital age.
We believe that embracing AI-driven solutions will be essential for any company looking to have an effective presence in the online world. At the same time, we consider it vital to continue monitoring what your competitors are doing and how you can stand apart from them – which might be by investing in more human-crafted content and strategy for your marketing campaigns.